Chapter 1 | System Requirements and Installation

System Requirements and Installation

Minimum Hardware Requirements

CPU: Pentium 1 GHz RAM 256 MB (512 MB recommended) 

Video: OpenGL or DirectX compatible video card

 See Recommended Hardware page for more information.

Operating System Requirements

In order to install Virtual CRASH for Public Safety, you must have the following operating system with Microsoft Internet Explorer version 8.0 or higher on your computer:

Microsoft Windows 98,

Microsoft Windows 98 Second Edition,

Microsoft Windows Millennium Edition (Windows Me),

Microsoft Windows NT 4 (Workstation or Server) with Service Pack 6a,

Microsoft Windows 2000 (Professional, Server, or Advanced Server) with the latest Windows service pack and critical updates available from the Microsoft Security Web site,

Microsoft Windows XP (Home or Professional),

Microsoft Windows Server 2003 family,

Microsoft Windows Vista,

Microsoft Windows 7,

Microsoft Windows 8.

Microsoft Windows 10

Microsoft Windows 11

 

User Input Devices


Virtual CRASH requires both a 2-button mouse with scroll wheel, as well as a keyboard. Keyboards are primarily used for combined keystroke and click combinations, such as with using the <Shift>, <Ctrl> and <Alt>.

Installation

There are two ways to install the application:

  1. From a storage device: If you have the installation executable on a local storage device, run the installation file from that location.

  2. From the Internet: Go to https://www.vcrashusa.com/trial. Register for the free trial version and download from the provided link.

Please note, it is highly recommended to disable both firewall and anti-virus applications during the installation and automatic update process.

Installation Steps

The following steps will show how to install Virtual CRASH for Public Safety.

After downloading the Virtual CRASH for Public Safety installation executable, launch the application on your local machine. The application window appears with the hardware and software requirements. Press the "Accept" button to start the installation.

Press next again to start installation.

Select the location where the application is to be installed. You can also specify the specific user who will have access to the installer.

Click on "Next" to get to the next window, which indicates that the installer is ready to install. English language users will see: "The installer is ready to install Virtual CRASH for Public Safety on your computer."

Once again, click "Next" to start the installation application. Within a few minutes, depending on the performance of your computer, installation is complete. At the end of the installation, a new window will open to notify you that the installation was successful. For English language users, you will see the statement "Virtual CRASH has been successfully installed" appear.

Click on "close" to exit. 

If prompted by Windows to run in compatibility mode, select “This program installed correctly.” Running Virtual CRASH either in compatibility mode or as an administrator may interfere with some functionality. See https://www.vcrashusa.com/kb-vc-article91 for more information.

The installation process is illustrated below.

The USB Dongle and Drivers

For each license of Virtual CRASH that is purchased, your organization will receive a physical USB dongle (“license key”). Note, this is not a hardware storage device, but a “key” to unlock Virtual CRASH software functionality. We require that Virtual CRASH software be installed locally on the same Windows desktop or laptop computer to which the display (monitor(s)) and user input devices (mouse and keyboard) used to operate Virtual CRASH are directly connected. The USB dongle must be plugged into this exact same local computer and cannot be used on a remote machine or through a network connection (see EULA). USB-to-IP Windows applications can disrupt the proper functioning of the Virtual CRASH USB dongle and may cause Virtual CRASH to launch only in trial mode. With the trial version launched, once a USB dongle is plugged into the user’s machine, all functionality will be enabled.

Your USB dongle must be plugged into your machine’s USB port to the full version of Virtual CRASH. Failure to plug in the USB dongle will result in Virtual CRASH to launch in trial mode. Please note, the USB dongle is not a thumb drive. It is a license management device.

Windows should automatically install the required drivers for the dongle on first use; however, in some rare cases this automated process may malfunction and installation of the drivers may not properly complete. In this case, the USB driver must be reinstalled.

 

Steps to reinstall USB drivers

1. Remove the faulty driver:

Open the Windows Device Manager. Open the "Universal Serial Bus controllers" menu and right click on SafeNet USB SuperPro / UltraPro. In the menu, click "Remove / Uninstall."

2. Driver reinstall:

At this step, it is assumed that Virtual CRASH is already installed. Find the location where you installed the application, open the subfolder Sentinel, and find the file superpro.exe. For example: C: \ Program Files \ vizi \ Virtual CRASH XX \ sentinel \ superpro766.exe

Run this application to reinstall the USB driver.

You can find an example of this process here:

Launching the application
 

The application can be launched by clicking on the Virtual CRASH for Public Safety icon.

Automatic Updates

If your machine is connected to the Internet when you start the application, the application will automatically ask you if you would like to update should an update be available. If you click "Yes," Virtual CRASH will automatically download and install the needed files. Remember to disable firewall and anti-virus during this process.

During the update process, a window is opened as shown below, where the update contents are shown and stored in the root directory of the application. After finishing the upgrade, click "OK" to close this window.

After the update has completed, run the application again. The date of last update is indicated in the top line of the application window.

You can find an example of the update below:

Note, the latest update application can also be directly downloaded directly at: https://www.vcrashusa.com/update-application-download

In the event Virtual CRASH seems to only launch in trial mode, you may wish to try the steps discussed in this post: https://www.vcrashusa.com/kb-vc-article43

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